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ISACA Certified in the Governance of Enterprise IT Exam Sample Questions (Q63-Q68):

NEW QUESTION # 63
Which of the following steps are performed in the Planning phase of IT Assurance methodology? Each correct answer represents a complete solution. Choose all that apply.

A. Assess process maturity.
B. Scope and plan assurance initiatives.
C. Perform a quick risk assessment.
D. Plan the risk-based assurance initiatives.

Answer: A,C,D

NEW QUESTION # 64
An enterprise has launched a series of critical new IT initiatives that are expected to produce substantial value Which of the following would BEST provide the board with an indication of progress of the IT initiatives?

A. Portfolio management review
B. Full life cycle cost-benefit analysis
C. Demonstration of prototype and user testing
D. Critical risk and issue walk-through

Answer: A

NEW QUESTION # 65
IT senior management is concerned that IT service levels consistently fall below those outlined in the service level agreement (SLA). Which of the following would BEST enable the CIO to build a corrective action plan?

A. Assessing the impact of the SLA failure
B. Conducting an IT performance evaluation
C. Performing a root cause analysis
D. Reviewing the IT staff training plan

Answer: C

Explanation:
According to the CGEIT exam guide, a root cause analysis (RCA) is a systematic process of identifying and analyzing the factors that cause an undesirable event or condition. It helps to determine the underlying causes of problems and issues, and to prevent their recurrence. A root cause analysis is the best way to enable the CIO to build a corrective action plan, as it provides a clear understanding of the reasons why IT service levels consistently fall below those outlined in the SLA, and suggests possible solutions and improvements. The other options are not sufficient to build a corrective action plan, as they do not address the root causes of the SLA failure. Reference: CGEIT Exam Candidate Guide, page 15. CGEIT Certification, Root Cause Analysis

NEW QUESTION # 66
The board of directors of an enterprise has questioned whether the business is focused on optimizing value. The IT strategy committees' BEST action to address the board's concern is to:

A. conduct a benchmark to assess IT value relative to competitors.
B. initiate reporting and review of key IT performance metrics.
C. conduct a portfolio review to assess the benefits realization of IT investments.
D. form a technology council to monitor the efficiency of project implementation.

Answer: C

Explanation:
This is because a portfolio review is a process of evaluating the performance and value of IT investments in relation to the business objectives and strategy. A portfolio review can help to identify the alignment, contribution, and optimization of IT investments, as well as the risks, issues, and opportunities for improvement. A portfolio review can also help to communicate and demonstrate the value of IT to the board and other stakeholders, as well as to support decision-making and prioritization of IT resources.
Some of the sources that support this answer are:
1: This source explains the value of IT governance and how it can help to optimize risk and manage resources to support the organization's mission, goals, and objectives. It also discusses some of the governance enablers, such as principles, processes, and policies, that can help to align IT with the business context.
2: This source provides a research-based methodology to improve IT governance and drive business results. It suggests that conducting a portfolio review is one of the steps to redesign the governance framework and ensure that IT investments are aligned with the business strategy and deliver value.
3: This source defines IT portfolio management as a discipline that enables organizations to manage their IT investments as a collection of projects, programs, and services that contribute to the enterprise's strategic goals. It also describes some of the benefits of IT portfolio management, such as improving alignment, optimizing value, reducing risk, and enhancing transparency.

NEW QUESTION # 67
An enterprise considers implementing a system that uses a technology that is not in line with its IT strategy. The business case indicates significant benefit to the enterprise. Which of the following is the BEST way to manage this situation within an IT governance framework?

A. Update the IT strategy to align with the new technology.
B. Reject based on non-alignment.
C. Address as part of an architecture exception process.
D. Initiate an operational change request.

Answer: C

Explanation:
An architecture exception process is a mechanism to handle requests for deviations from the established IT architecture policies or standards. It allows the enterprise to evaluate the business case, risks, benefits, and alternatives of implementing a system that uses a technology that is not in line with its IT strategy. It also enables the enterprise to define the conditions, limitations, and timelines for granting or denying the exception. According to one of the web search results1, "requests for exceptions to any architectural policy or standard use this process" and "the decision may include a deadline for removing the need for the exception, constraints on future projects, or similar terms." Addressing the situation as part of an architecture exception process is the best way to manage it within an IT governance framework, as it provides a structured and transparent way to balance the business needs and the IT alignment. Updating the IT strategy to align with the new technology, initiating an operational change request, or rejecting based on non-alignment are not the best ways to manage the situation within an IT governance framework. They are more likely to be either too rigid or too reactive, and may not consider the trade-offs or implications of the decision..
Reference:
CGEIT Review Manual 2021, Chapter 1: Governance of Enterprise IT, Section 1.4: Value Delivery, page 231 CGEIT Review Questions, Answers & Explanations Manual 2021, Question 9, page 82 A Matrixed Approach to Designing IT Governance - MIT Sloan Management Review3 Enterprise Architecture Governance | The Definitive Guide - LeanIX4 Architecture Review Board Exception Process - Minnesota's State Portal5

NEW QUESTION # 68
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